MiLi offers lifetime after-sales service. Even after the warranty period expires, we will continue to provide technical support and assistance for any issues you may encounter.

Feel free to contact MiLi's customer support team at any time via sales@mili-shop.com.au, and we will assist you with any concerns or problems regarding the product.

1.We offer a 30-day risk-free return policy.

If you are not completely satisfied with your product within 30 days of receiving it, you may request a full refund.
This policy ensures that you can shop with peace of mind, knowing you can try our products without worry.

2.Returns for Non-Quality Issues

For non-quality related returns, you will need to return the product and bear the shipping cost.
Refunds will be processed once we receive the returned product and confirm it is undamaged, typically within 1-3 business days.

To process your refund smoothly, please provide the following:

1. Your original order number and the email address used for the purchase.

2. A brief reason for your refund request.

3. Clear photos of the product and its original packaging.

4. A detailed description of the issue you encountered.

Please send your refund request to sales@mili-shop.com.au

Refunds will not be granted under the following circumstances:

1.The product is damaged due to misuse, accidents, or unauthorised modifications.

2.The refund request is submitted after 30 days from the date you received the product.

3.The product has been damaged or lost due to personal reasons.

4.The product is not a MiLi product.

5.The product was damaged due to the customer’s actions.